At Etna Pastry Shop (https://etnapastryshop.com), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website. By using our site, you agree to the terms outlined below.
1. Information We Collect
When you visit Etna Pastry Shop, we may collect:
- Personal Information: Such as your name, email address, and contact details if you sign up for our newsletter, contact us, or submit forms on our website.
- Non-Personal Information: Such as browser type, IP address, pages viewed, and time spent on the website.
- Cookies & Tracking Data: We may use cookies and analytics tools to improve your browsing experience and website performance.
2. How We Use Your Information
We collect and use your information to:
- Respond to enquiries or provide customer support.
- Send you newsletters, updates, or promotions (if you have consented).
- Improve our website’s content, functionality, and design.
- Analyse visitor behaviour to better understand our audience.
- Comply with legal obligations in Australia.
3. Disclosure of Information
We do not sell or rent your personal information. However, we may disclose information:
- To trusted third-party service providers (such as website hosting, email marketing, or analytics services) that help us operate our site.
- Where required or authorised by Australian law, court order, or regulatory authorities.
- If necessary to protect our legal rights, safety, or the rights of others.
4. Cookies and Third-Party Tools
- Our website may use cookies to enhance your browsing experience.
- We may also use third-party services like Google Analytics to understand visitor behaviour. These services may collect data in accordance with their own privacy policies.
- You can disable cookies through your browser settings, but some features of our website may not work correctly.
5. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cross-Border Disclosure
Some of our third-party service providers may store or process information outside Australia. By providing us with your information, you consent to this transfer, subject to compliance with the Australian Privacy Principles.
7. Links to Other Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our services are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us at [email protected], and we will delete it.
9. Your Privacy Rights
Under the Privacy Act 1988 (Cth), you have rights including:
- The right to request access to the personal information we hold about you.
- The right to request corrections to ensure your details are accurate and up-to-date.
- The right to opt out of direct marketing communications.
To exercise your rights, please contact us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be published on this page with the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, or if you would like to make a privacy complaint, please contact us:
Etna Pastry Shop
Email: [email protected]
Website: https://etnapastryshop.com
If you are not satisfied with our response to a privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.